Adding delight to the equation

Late last week, I started working with a new client, an eLearning company, thanks to a referral provided to me by my friend Janet Ault. (I love eLearning narration work. I always learn something interesting with each project.) Less than 24 hours after my initial email exchange with the folks at this company, I was provided with my first project to work on. They gave me 5 days to get it done and asked if that would be enough. It was not a gigantic project, so I knew meeting their deadline